Resources & FAQ

You may be eligible if your household meets ALL of these criteria:

• Household income at or below 80% of your Area Median Income (AMI)
• One or more household members are at risk of housing instability or homelessness
• One or more household members have experienced a qualified financial hardship (directly or indirectly related to COVID-19 or other qualifying events)

Priority is given to: Households with income below 50% AMI, those unemployed for 90+ days, and households with members at risk of housing instability.

A qualified financial hardship includes, but is not limited to:

• Job loss or reduction in work hours
• Significant medical expenses
• Death of a household member who contributed to income
• Domestic violence or other traumatic events
• Natural disaster or emergency that impacted income
• Any other circumstance that reduced household income or increased expenses

Citizenship requirements vary by state and local program. Many programs do not require U.S. citizenship. Generally, you need to demonstrate that you are a resident of the area and have a valid rental obligation. Contact your local program or call our helpline for specific guidance.

The online application typically takes about 15 minutes to complete if you have all your documents ready. You can save your progress and return later if needed.

Required documents include:

• Identification: Government-issued photo ID, Social Security card or ITIN
• Income verification: Recent pay stubs, tax returns, unemployment letters
• Lease/rental agreement: Current lease and landlord contact information
• Hardship documentation: Past-due notices, eviction notices, or a written statement

Note: You can start your application even if you don't have all documents. Missing items can be uploaded within 10 business days.

Standard processing takes 15–30 business days from the date all required documents are received. Applications flagged for imminent eviction may be expedited. Incomplete applications may experience longer processing times.

No. Emergency rental assistance is grant-based funding from the U.S. Treasury. You do not need to repay any funds received. This is not a loan — it is financial assistance provided to help you maintain stable housing.

Payments are made directly to your landlord and/or utility providers. You will not receive funds personally. This ensures the money is used for its intended purpose and provides your landlord immediate confirmation that payment has been made.

Eligible households can receive up to 18 months of combined assistance, including:

• Past-due rent (up to 12 months of arrears)
• Current and future rent (up to 3 additional months)
• Utility and internet arrears and current bills
• Other housing-related expenses (security deposits, relocation)

The actual amount depends on your specific circumstances, area rent levels, and available program funding.

Yes. As long as you have not received the maximum 18 months of combined assistance, you may submit a new application for additional months of support.

Absolutely. All personal information submitted through our platform is encrypted with 256-bit SSL encryption and stored securely. Your information is used solely for processing your application and is never shared with third parties for marketing or other purposes. We comply with all federal privacy regulations.

In many jurisdictions, landlords can initiate an application on behalf of their tenants, with the tenant's consent. However, the tenant must still provide required personal information and documentation. We encourage both landlords and tenants to work together through the application process.